are today’s high ROI IT investments?
- End-user computer efficiency
- Effective infrastructure, and
- Internal IT skill development
The Forbes article The Future Lawyer notes: “The future lawyer must augment core legal knowledge with other skills including understanding technology’s application and impact on the delivery of legal services”. Our perspective extends this concept. Understanding technology is the first step. Tangible value is generated by the actual usage of the correct technologies. Legalweek’s 2018 presentations were weighted heavily toward Cybersecurity topics. Our perspective is this: the implementation of effective cybersecurity measures within one firm may present IT risks when the same measures are implemented in other firms. Effective IT security plans and procedures generate security value when they are implemented in consistent and customized ways.
Four areas of IT are now at the forefront of consideration within the legal sector. (1) Cybersecurity, (2) End-user computer efficiency, (3) Effective infrastructure, and (4) internal IT skill development. We view these areas of focus as interwoven. Services that address multiple technical and end-user efficiency factors produce the best ROI.
One measure of end-user work efficiency begins at the layer of “hands-on-keyboard” interactions with Internet connections, internal networks, and user equipment (such as workstations and mobile devices). Worktime in the legal sector has direct monetary value. We view the delivery of technical support services as a fundamental framework that can maximize end-user IT efficiency.