NYC Based IT Support to Transform Your Business.

We work with New York organizations serious about implementing strategic IT tailored to their unique needs.

Watch this video to determine whether your needs fit our approach to creating a strategic technology partnership.

Elevate your business with our IT solutions

Managed IT Services: Proactive support for reliable IT performance.
Cyber Security: Comprehensive protection against cyber threats.
Managed Cloud Services: Efficient management for scalable and cost-effective cloud solutions.
IT Consulting: Strategic guidance for informed technology decisions.
User Training: Tailored programs to enhance team skills and tech awareness.
CMMC Certification: Expert support to achieve Cybersecurity Maturity Model Certification.
Governance, Risk, and Compliance: Strategies for effective compliance with industry regulations.


SRS boasts a longstanding legacy of delivering exceptional information technology services in the heart of New York City. With a proven track record of success and a history of satisfied customers spanning decades, we bring unparalleled expertise to every partnership. When you choose us, rest assured you're teaming up with a company that excels in getting the job done right.


Scalability is key in the dynamic landscape of New York City's business scene. As your business expands, having technology support that effortlessly scales to meet the demands of your growing user base is imperative. With SRS, you can rely on us to ensure everyone in your company has the necessary access and support, no matter how much you grow. Rest assured, your business's technology needs will always be met, providing you with peace of mind as you navigate the challenges of growth in the bustling heart of New York City.


In the fast-paced business landscape of New York City, prioritizing network security is paramount. A cyber attack could have severe repercussions, impacting your finances, customer base, and reputation. At SRS, we understand the gravity of these threats, and our commitment to security is unwavering. You can trust us to safeguard your data, effectively reducing your liabilities and risks. Additionally, we assist you in implementing a robust disaster recovery and business continuity plan, ensuring your business stays resilient in the face of any challenge.


We leverage our deep technical expertise and industry knowledge to provide unparalleled IT services and solutions that can help you achieve your business goals and objectives while ensuring your business gets a competitive advantage. Unlike many of our competitors in New York City, we recommend technical solutions that are ROI-centric and business outcome-focused.


In the fast-paced rhythm of New York City's business world, time is of the essence. At SRS, we prioritize your IT needs, ensuring swift and efficient responses, no matter how big or small the issue. Whether you require on-site or remote IT support, we are always ready and available to assist you promptly. Count on us to keep your business running smoothly in the heartbeat of New York City.


In the bustling business landscape of New York City, SRS stands as your strategic partner, committed to saving you money. We analyze the gaps between your business and technology, devising a strategic plan to enhance efficiency and minimize waste. Our integrity sets us apart; we don't believe in pressuring customers into unnecessary services. Instead, we focus on delivering tailored, cost-effective solutions that align with your specific needs, ensuring your business thrives in the competitive realm of New York City.


In New York City's diverse business landscape, SRS is dedicated to delivering the most optimal solutions for your business. We invest time in understanding your unique needs crafting vendor-neutral strategies tailored precisely to meet those requirements. Unlike limiting options based on a single vendor's opinion or product, we ensure you receive unbiased choices, empowering your business to thrive in the vibrant marketplace of New York City.

Elevate Your NYC Business with Comprehensive IT Support from SRS

In the dynamic landscape of New York City, businesses require robust IT support to thrive. At SRS, we understand the unique challenges faced by NYC businesses, and we offer tailored solutions to empower your workforce and enhance your digital security.

Empowering Your Workforce through Training and IT Support

SRS recognizes training as a pivotal opportunity for NYC businesses to nurture a highly skilled workforce. Our specialized training programs, including technical onboarding procedures and IT security protocols, ensure a smooth integration of new employees into your company. By equipping your team with the skills to troubleshoot common workstation issues, we drastically reduce help desk requests, boosting productivity by over 75%. We prepare your staff for upcoming technological changes, ensuring they comprehend the impact on their work processes and roles.

Fortifying Cybersecurity with Expert IT Support

In the heart of NYC, cybersecurity is paramount. SRS addresses the most pressing IT security threats originating within the office environment. Our regularly updated End-User Security training webinars equip your staff to identify and combat evolving threats, including email phishing attacks. We provide clear IT policies, empowering your team to navigate the digital landscape securely. SRS ensures your staff understands the importance of protecting sensitive data and promoting a culture of cybersecurity awareness.

Seamless Remote Management and Expert IT Support

A resilient IT support system hinges on effective remote management. SRS offers cutting-edge IT infrastructure Remote Monitoring and Management (RMM) services. Through proactive monitoring, we identify and resolve potential IT issues before they disrupt your operations. Our RMM services encompass thorough virus scans, system-wide software updates, and expert server management. When immediate assistance is needed, our dedicated help desk, available 24x7, connects you directly with our skilled IT support experts. Whether you require remote assistance or on-site support, SRS ensures swift issue resolution, allowing your business to flourish without disruptions.

Comprehensive IT Support Tailored for NYC Businesses

With SRS as your IT training and support partner, your NYC business can embrace innovation, enhance productivity, and fortify its digital defenses. We offer a comprehensive suite of services, combining expert IT support, proactive training, and robust cybersecurity measures. Empower your workforce and secure your operations with SRS — your trusted IT support partner in New York City.

Proactive Monitoring and Problem Solving

A crucial element of efficient IT management involves proactive monitoring. By actively monitoring potential issues, we can detect and address them before they become major problems that disrupt business activities. This strategy prevents downtime and enables businesses to cut costs related to urgent repairs or data recovery. Periodically, you will receive a trend analysis report from SRS. This report will highlight potential enhancements for your systems, aiming to minimize downtime from errors or vulnerabilities.

Embracing Local IT Support: Your Key Advantage

In today's digital landscape, remote IT assistance is commonplace, yet the unparalleled benefits of teaming up with a local provider like SRS cannot be overstated. With its profound understanding of regional market trends and compliance intricacies, SRS offers invaluable insights. Our proximity ensures immediate responses during emergencies or when onsite support is essential. For businesses in New York, partnering with reliable local IT support empowers you to navigate the intricate world of IT management, providing a distinct competitive advantage. By choosing SRS as your IT support partner, you unlock enhanced operational efficiency and gain the freedom to focus on your core strengths. Their certified IT technicians adeptly manage your IT systems, liberating you from technical complexities and enabling you to concentrate on your business priorities.

Tailored IT Solutions for New York Enterprises

In the ever-evolving business growth landscape, the surge in IT requirements is inevitable. Accommodating new staff, clients, or market dynamics necessitates seamless IT systems and infrastructure scaling. A dependable IT partner like SRS is pivotal in facilitating this process, empowering organizations to adapt swiftly and maintain their competitive edge. Collaborating with SRS ensures substantial cost savings by eliminating the need for in-house full-time IT staff and reducing training expenditures. With SRS managing your IT environment, you can focus on driving your business forward, all while boosting profits through reduced staffing expenses.

Protecting Data and Ensuring Compliance

In an era marked by escalating cybersecurity threats, New York's IT teams are responsible for safeguarding sensitive information and adhering to industry regulations, vital for cultivating consumer trust and brand integrity. These teams are pivotal in fortifying security measures, shielding organizations from potential threats, and fostering a secure digital business environment. Addressing these multifaceted challenges demands the expertise of skilled IT support professionals equipped with the knowledge to seamlessly integrate and operate IT systems within organizations. By adeptly managing the complexities of IT operations, businesses can concentrate on core activities. Our NYC IT Services meticulously cover essential standards, including PCI-DSS, ISO 27001, HIPAA, SOX, and others, ensuring comprehensive data security and regulatory compliance.

Expert IT Support for New York's Challenges

In the vibrant pulse of New York's business world, organizations grapple with distinctive hurdles, demanding unwavering agility and responsiveness to consumer needs and market shifts. The city's rapid market pace and competitive environment make IT support for data security, privacy concerns, scalability, hardware, software management, network infrastructure, and regulatory compliance paramount challenges. Amidst this complexity, the expertise of adept IT professionals is indispensable. Overcoming these obstacles necessitates seamless integration and operation of IT systems, a task best handled by skilled engineers. Utilizing cutting-edge monitoring tools, our dedicated IT support team ensures swift responses to alerts within 15 minutes, proactively managing these challenges for New York businesses. Tailored to the city's unique demands, our approach guarantees seamless IT operations, empowering businesses to thrive amidst the dynamic New York landscape.

"53% of the organizations surveyed remain untested in the face of digital challenge and their digital transformation readiness therefore uncertain."  GartnerGroup

Fastest growing priority areas include:

  • Cybersecurity Audits
  • End-user Cybersecurity Training
  • Cloud Services & Security
  • Strategic use of digital technologies (including AI & Machine Learning) to create deeper relationships with customers
  • Strategic use of digital technologies to facilitate more seamless collaboration across remote workers
  • Business Continuity Plan Development

Selecting the Right Technologies
Enabling faster time to market, implementing solutions that improve processes, increasing worker productivity, and avoiding downtime due to inaccurate data or system failure; this is where tangible value is generated and a competitive advantage is achieved.

Selecting the Right IT Partner
Your IT partner should approach technology recommendations for you the same way they make them for themselves: specify the solution that best matches the need and delivers the best value – not the best commission. Learn more about the SRS approach.

Attaining a Competitive Advantage
Every company is different.  Some industries have more risk than others, but all rely on seamless communications and 100% uptime.  For over 20 years, SRS has analyzed and met the IT challenges each of our clients faces. We secure our clients’ company data, implement the right technologies to support their unique processes, and ensure their people are trained in the proper use of technology.  This is where tangible value is generated, and competitive advantage is achieved.

Sustaining a Competitive Advantage
Keeping up with the pace of innovation within your industry is strategically important. Having a strategic IT partner to help you keep pace with emerging IT opportunities that can positively affect your bottom line can be a sustainable competitive advantage.
Project Definition Expertise
Navigating the complexities of IT projects requires precision. Our dedicated Project Specialist collaborates with you to define the scope, deliverables, timeframes, and budgets. Simultaneously, our technical experts shape the project's direction, focusing on both tangible and intangible benefits that will elevate your IT infrastructure.

Streamlined Proposals
From initial dialogue to contract formalization, our senior staff at SRS take the lead in crafting clear and concise proposals. We outline the proposed working relationship, detailing service deliverables, staffing strategies, time frames, and budgets. In New York City's fiercely competitive market, our commitment to accountability and transparency sets us apart, offering you a trustworthy partner in achieving IT resiliency.

Professional Contracts for Peace of Mind
At SRS, we go beyond typical contracting practices. We create customized service contracts, ensuring precise alignment between our promises and your expectations. When recommending technology solutions, we prioritize delivering the best value, free from hidden agendas.

Comprehensive Insurance Coverage
Understanding the evolving threats to IT infrastructures, we take proactive measures to secure your confidence. SRS provides peace of mind through three types of insurance coverage: General Liability, Professional Liability (Errors and Omissions), and Cyber Insurance. Your protection is our priority.

Setting Us Apart
The SRS Workscope stands out with competitive pricing tailored to your organization's size and challenges. Opting for SRS for your IT services means your total investment in the Workscope is seamlessly applied to your implementation. Experience the difference with SRS - a partner dedicated to your IT success in the heart of New York City.

SRS teams work collaboratively with our clients’ internal IT staff and seamlessly blend our services into their overall business strategies, allowing them to be nimble and positioned for long-term success.

Because we’ve been doing this for over two decades, we understand well how to balance and complement your existing internal IT staff. In fact, our service delivery approach enables skills transfer to technical team members and end-users, resulting in increased security, high uptime, and low latency with true 24x7 support – like IT services combined with professional development for your staff as a side benefit.

The SRS approach is fully transparent about how we manage risk and deliver our solutions to your processing needs.  If your need requires all IT Services to be handled by a partner, we can also help there.   Strategic Response Systems goes beyond “managing services” to ensure your company employs the best possible IT strategies.  To ensure that occurs, with every managed service contract, SRS builds in an annual workscope analysis because “managing” is not “optimizing,” which is required to achieve a competitive advantage.

Our security-first emphasis anticipates threats and keeps our systems resilient and stable, and our personalized approach provides solutions that meet your specific needs. And because we invest in maintaining a dedicated team of highly trained expert technicians, we can provide a broad range of specialized IT services.

Delivering a custom-designed SRS approach and structure ensures that all of your IT needs are addressed and consistently well-managed so that you can focus on managing your core business.

Jun 23, 2022
We founded Royalty Solutions Corp in 2009 and had already been working with Strategic Response Systems for many years with our first company. They got us up and running with the latest technologies and systems and helped us migrate to the data center environment, even working with the software vendors to help us make a seamless transition. Even more remarkable is that we have had no security breaches across our three companies in 20 years of service. Support requests were handled on time and gave us the confidence that we would be able to get in touch with them anytime, either via email, text message, or phone. With Strategic Response Systems serving as both our MSP and Cloud Service provider, it ensured that we would get quick response times and allowed us to focus on our core business and doing what we do best.

Jun 23, 2022
Memory Lane Music Group has worked with Strategic Response Systems for over 20 years, when they first responded to an IT emergency call. We ended up hiring them as our Managed Service Provider and eventually as our Cloud Services Provider, and they helped us grow through the launch of two additional companies. Strategic Response Systems provided us with all the advantages of an in-house IT team without the payroll expense. They have always provided us with support within minutes of an urgent phone call, regardless of the time of day or night. We don’t get a support ticket; we get a call-back. It feels like they are part of the company because of how invested they are in our operations running smoothly. They migrated all our in-house data to the cloud without any downtime. Also, when we moved offices twice in the past 20 years, it was done without an interruption of services or my team’s productivity.

May 13, 2022
In 2006 Perlman & Perlman reached out to Strategic Response Systems to help them meet the needs of this new era with updates to its IT infrastructure and implementing a strategic cloud solution. The over-arching goal of the project was to remove all IT-related worries from business, so that the business could focus on its core priorities to serve customers effectively and grow. Working with Strategic Response Systems helped transform our company and branch offices into a true 21st century enterprise that now embraces technology for the security, reliability, productivity gains and ease of use that SRS’s Infrastructure-as-a Service offers, Perlman continued. It took patience on both sides to be sure, but the gains we have realized as a company and the training our staff has received have proven invaluable.

Elevate your business with our IT solutions

Managed IT Services: Proactive support for reliable IT performance.
Cyber Security: Comprehensive protection against cyber threats.
Managed Cloud Services: Efficient management for scalable and cost-effective cloud solutions.
IT Consulting: Strategic guidance for informed technology decisions.
User Training: Tailored programs to enhance team skills and tech awareness.
CMMC Certification: Expert support to achieve Cybersecurity Maturity Model Certification.
Governance, Risk, and Compliance: Strategies for effective compliance with industry regulations.
SRS Chat