Strategic Response Systems provides IT services to midsized businesses, professional services firms, and entrepreneurial ventures. These services include Private and Public Cloud Enablement, Technical Security services, End-user and IT Support services, Customized IT Project Delivery, and Emergency Response services.
Founded in 2002 and based in New York City’s Financial District, SRS owns and operates its own cloud computing and server hosting infrastructure within a secure, New Jersey-based data center. We work collaboratively with our clients’ internal IT teams and seamlessly blend our services into their overall business strategies.
Our service delivery approach enables skill transfer to technical team members and end users resulting in high uptime, low latency, and true 24/7 support with full transparency into how we manage risk and deliver our solutions to your processing needs. Our security-first emphasis anticipates threats and keeps our systems resilient and stable, and our personalized approach provides solutions that meet your specific needs. And because we invest in maintaining a dedicated team of highly-trained expert technicians, we are able to provide a broad range of specialized IT services.
Delivering a custom designed SRS approach and structure ensures that all of your IT needs are addressed and consistently well-managed so that you can focus on managing your core business.
Selecting the Right Technologies
Enabling faster time to market, implementing solutions that improve processes, increasing worker productivity and avoiding downtime due to inaccurate data or system failure; this is where tangible value is generated and a competitive edge achieved.
Selecting the Right IT Partner
Your IT partner should approach technology recommendations for you the same way they make them for themselves; specify the solution with the best match for the need, and that delivers the best value – not the best commission. Learn more about the SRS approach.
Attaining a Competitive Edge
Companies that apply IT-related business capabilities supported by the right level of investment are the ones that attain a competitive business advantage. One example is the increase in computer usage efficiencies by investing in deeper levels of IT support and evolving into a customer-driven company.
Sustaining a Competitive Edge
Keeping up with the pace of innovation within your industry is of strategic importance. Having a strategic partner to help you keep pace with emerging IT opportunities that can positively affecting your bottom line can be, itself, a sustainable competitive advantage.
Strategic Response Systems delivers our StrategicCloudSM ecosystem from a secure, locally-based datacenter housing SRS-owned & operated servers. SRS’s StrategicCloudSM approach offers a unique blend of benefits found in both public cloud and private cloud options, and ensures that SRS controls the security and performance of our StrategicCloudSM ecosystem and related services.
Public Cloud
Many firms in our services sector are limited to providing either a Private Cloud or a Public Cloud. Strategic Response Systems offers both options, in addition to our StrategicCloudSM approach. We have significant expertise in successful Public Cloud implementations; with our technical experts also skilled at deploying applications within a customized AWS platform.
Server Colocation
Strategic Response Systems also maintains private rack space within the data center. For clients who wish to colocate their servers within a secure facility, their private servers will be housed, managed, and maintained within server racks we exclusively control. We can also provide customized server management and maintenance services to accompany the physical server colocation.
Hybrid Clouds
Hybrid Clouds enable firms to simultaneously access systems on Public, 3rd-party Solution, and Private Cloud platforms. We can design cloud infrastructure connectivity solutions that seamlessly integrate multiple cloud ecosystems. SRS can provide user and IT support services that cover all cloud usage scenarios, including those that involve specialized cloud software vendors.
Servers | Networks
SRS technical security services include remote network monitoring, virus scans, and end-user access management. Our systems continuously scan for potential points of risk, intrusions, and attempts to compromise the firm’s IT infrastructure. Our server colocation capabilities provide the opportunity to place vital server equipment into a secure data center.
Computer Usage
The #1 IT security threat is not viruses, hacking, nor other technically-based risks. Secure IT operations begin with users working in their technology ecosystems in safe ways. For example, the sharing of “memory sticks” and inappropriate use of mobile devices may create risks that can be avoided with the correct technical and equipment-usage policies.
Internet Connectivity
SRS can install firewall servers/security software to protect Internet connectivity and control employee access to external websites. We provide customized solutions that can scan emails and prevent spam from entering the firm’s email servers. We can also implement Virtual Private Networks and customized Secure Remote Communication connections.
Remote Access Security
SRS can codify the IT policies and procedures that govern access to internal IT systems from mobile devices and remote locations. We provide system access management tools to ensure the safety of our clients’ IT infrastructures. If access violations are detected, SRS provides immediate notifications and takes steps to prevent harm from occurring.
System Installation
SRS can provide customized services to support internal IT projects. We can also work remotely to deliver turnkey systems and install packaged solutions. For example, we have installed email systems, upgraded operating systems, and deployed firm-wide networks. Our capability to video conference-enabling technologies is a key competitive differentiator.
Expansions | Relocations
SRS can assist clients with office expansions and relocations. We have coordinated services such as server room build-out, cabling, and workstation provisioning into a unified project. SRS has also provided services that standardize branch office IT infrastructure and user support. We can provide expert assistance in meeting New York City building code requirements.
VoIP Communications
SRS also provides onsite services that facilitate the implementation of communication systems. For example, we can plan and manage the implementation of Voice over IP solutions, video conferencing, and wireless communication systems. SRS has produced significant cost savings for our clients during vendor/equipment selection.
IT-Business Planning
Many firms in our sector advertise “Virtual CIO” services. We view our best-fit role as an expert technical advisor and IT team ally. For example, we have assisted clients in the development of one-year and two-year strategic plans. SRS can also develop comprehensive budgets that emphasize the cost-effective use of technology.
IT Support Desks
We provide our clients with options for user and IT team assistance through both email-based and phone-in support desks. Unlike many companies in our services sector, we do not employ “call center staff” to respond to the first inquiries for assistance. Our clients speak and work directly with SRS technical experts who immediately respond to issues and resolve problems.
Remote Management
SRS provides IT infrastructure “Remote Monitoring and Management” services. RMM typically includes virus scans, system-wide software updates, and the remote management of servers. We take it one step further. Our customized technical support system can actively seek out impending IT infrastructure problems and address them before they occur.
End-user Training
SRS can assist IT teams with the deployment of end-user skill development programs. We view training as an opportunity for our clients to develop effective computer usage capabilities while, at the same time, deploy consistent IT security policies. Strategic Response Systems can also assist in the development of technical onboarding procedures and IT security measures for staff that will depart from the firm.
Knowledge Transfer
SRS embraces the opportunity to transfer useful technical knowledge to our clients’ end users. This proactive approach can be particularly helpful during the ramp-up of SRS support services. For example, help desk requests from one client were reduced by more than 75% when we taught users how to solve common workstation glitches and problems.
Damage Control
In many cases, an IT emergency produces “downstream” effects as serious as the primary problem. Our first actions focus on protecting systems from additional harm. Steps are then taken to limit the potential downstream issues. Do you have an IT emergency? You can directly reach an SRS firm leader through this phone number: (646) 258-0307.
System Restoration
SRS specializes in resolving complex technical issues that affect business operations. For example, we can immediately begin the work necessary to repair system-wide network failures, Internet connectivity issues, and server issues caused by security breaches. We can then provide ongoing services to help ensure future emergencies and security issues are avoided.
Information Retrieval
SRS provides expert-level services in the field of “complex information retrieval”. This field of expertise differs from traditional data recovery services. For example, we have restored corrupted email systems, recovered lost data that was distributed across multiple servers, and restored company-wide file systems.
Recovery Coordination
Emergency responses sometimes require the coordination of multiple services. For example, a sprinkler goes off in the server room. Some hard drives need specialized data recovery services. Certain equipment must be physically repaired. A key application system is corrupted. SRS can coordinate a seamless recovery project that combines the expert services of several firms.
Service Dialogs
To begin SRS service discussions, we provide the time of our Project Services Specialist. This individual has more than twenty years of experience in the IT industry. In the early business dialogs, our Project Specialist works directly with prospective clients to define the SRS services that are best-fit. We focus on cost efficiency matched to technical effectiveness.
Succinct Proposals
Our CEO then works with the SRS team to form a concise proposal that codifies the proposed working relationship, specific service deliverables, SRS staffing, time frames, and budget. Our proposals are concise, do not include “promotional fluff”, and can be presented by IT Teams to the firm’s leadership group with confidence.
Project Definition
Once the general nature of the project or support program is understood, SRS technical experts are brought in to define the scope, deliverables, time frames, and budget for our proposed services. In tandem with this activity, our Project Services Specialist focuses on codifying the tangible and intangible benefits our work will provide.
Professional Contracts
SRS prepares customized services contracts with the assistance of an industry-experienced legal advisor. We do this ensure our statements of delivery exactly match what our clients expect to receive. SRS carries three types of insurance. We have never needed to engage this insurance. Our leadership team takes personal responsibility for the quality of our work.
